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Case Study

SATCOM Operations and Sustainment

Centralized visibility and maintenance workflows for distributed SATCOM terminals.

Military SATCOM terminals provide critical communications across distributed operational environments. When a terminal is degraded, unavailable, or at risk, maintenance teams need more than an alarm. They need to understand which asset is affected, where it is located, what unit or mission depends on it, who should be contacted, what actions have been taken, and how the issue is being resolved.

CodeMettle provides a unified operations platform for SATCOM operations and sustainment. The platform centralizes remote terminal monitoring, asset and inventory context, ticketing, dashboards, reporting, and configuration workflows so operators can sustain mission communications more effectively.

Complex Challenge

SATCOM sustainment is difficult when terminal status, asset records, outage workflows, maintenance actions, and field support coordination are spread across disconnected tools.

Operators need to know:

  • Which terminal is affected?
  • What component or subsystem is involved?
  • Who owns, uses, or supports the asset?
  • Is this an outage, HAZCON, repair, or maintenance action?
  • What ticket exists?
  • What response is required?

The
CodeMettle Solution

CodeMettle connects remote monitoring, asset context, ticketing, dashboards, reporting, and configuration workflows into one SATCOM sustainment environment. Operators can move from terminal status to operational response with the context needed to act.

Key Capabilities

  • Remote SATCOM terminal monitoring
  • NOC dashboards
  • Asset and inventory management
  • Outage, HAZCON, and maintenance ticketing
  • Geographic and topology views
  • Configuration and cyber update workflow support
  • Reporting and operational history
  • Field support coordination

Operational Outcomes

CodeMettle helps teams:

  • Improve remote terminal visibility
  • Understand mission impact faster
  • Coordinate field response
  • Track sustainment actions
  • Reduce manual workflows
  • Sustain mission communications
Sustain distributed SATCOM operations from a unified platform.
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